When we talked with Gary Palmer initially, what I liked was that no matter what question you asked, Gary not only knew the answer, but he anticipated other things. He’d say things like, “When we remove these cabinets, there will not be hardwood floors underneath, and we’re going to have to refinish the rest of the floor to make these new sections blend in.” Maybe because he is also a builder, he was able to anticipate things that could become issues and address them from the beginning. We also really liked the design Palmer Custom Builders created for our kitchen. They built an island and really opened up the space. Gary convinced us to remove a dropped soffit, and it really has made a huge difference – the kitchen looks 30 percent bigger and much brighter. Gary initially told us our project would probably take 10 weeks, but he might be able to do it in eight; it actually took him about five weeks. But what was most impressive was the way they handled one situation. They had boarded off our kitchen with plastic sheathing because of our cats – to keep them away from the loose wires and open walls. One afternoon, the drywall guys left enough of an opening for the cat to notice that he could get underneath, and he jumped the wooden barrier and got into the kitchen. After I caught him and got him out, I called Gary. It was late in the day, probably about 4:30 p.m., but within 30 minutes, he had two guys at our house. They extended the barrier in such a way that they could work on the walls without ever having to take the barrier back down. For them to respond to our concern that quickly, that late in the day, and have figured out a plan while they were driving here, because they knew exactly what they were going to do by the time they got here; that was really when I knew that we had picked the right people to work on our home.