Gary Palmer working together with a client to finalize home remodeling plans

NARI certified home remodeling services in Charlotte

When it comes to your Charlotte home remodeling project or a new home addition choosing the right company is crucial. Not only do you want skilled craftsmanship who understand the nuances of creative design, but you also need a company you can trust to handle your project with integrity and professionalism. That’s why we believe our affiliation with the National Association of the Remodeling Industry (NARI) sets us apart. As a proud member of NARI for more than a quarter of a century, we adhere to a stringent code of ethics that ensures we deliver quality services while maintaining the highest standards of honesty, integrity, and responsibility. Here are just a few of the practices that set NARI members apart and will make a lasting difference in your home remodeling project.

Promoting Quality Products and Services

One of the cornerstones of NARI’s code of ethics is a commitment to promoting only those products and services that are functionally and economically sound, and consistent with objective standards of health and safety. This means that when you work with us, you can be assured that we are recommending materials and solutions that are not only cost-effective but also safe and reliable.

We understand that your home is a significant investment, and we take that responsibility seriously. Our team meticulously selects products and services that meet rigorous standards, ensuring that your Charlotte home remodel is both beautiful and durable. Whether it’s choosing energy-efficient windows or non-toxic paints, we prioritize your well-being and the longevity of your home.

Integrity in Advertising and Sales

In an industry where misinformation can lead to costly mistakes, we pride ourselves on making all our advertising and sales promotions factually accurate. NARI’s ethical guidelines require us to avoid practices that might mislead or deceive our customers.

When you contact us for a consultation, you’ll receive honest and transparent information. We provide a detailed project planning agreement estimates and clear explanations of our services, so you know exactly what to expect. This transparency builds trust and ensures that there are no unpleasant surprises along the way.

Compliance with Laws and Regulations

Navigating the complexities of federal, state, and local laws can be daunting for homeowners. Our membership with NARI ensures that we are always in compliance with all relevant laws and regulations. From writing contracts to warranties, we make sure every document adheres to the highest legal standards. By choosing us, you eliminate the risk of legal issues down the line. Our contracts are straightforward and comply with all legal requirements, giving you peace of mind that your project is in capable hands.

front yard sign promotion Palmer Custom Builders

Prompt Handling of Complaints

Customer satisfaction has always been at the heart of our business. NARI’s code of ethics mandates that we promptly acknowledge and take appropriate action on any customer complaints. We believe that open communication and responsiveness are essential to delivering exceptional service. If any issues arise during or after your Charlotte Metro home remodel, we are committed to resolving them quickly and efficiently. Our goal is to ensure that you are completely satisfied with the outcome of your project, and we will go the extra mile to address any concerns you may have.

Fair Competition Practices

Ethical business practices are fundamental to our operations. We strictly refrain from any acts intended to restrain trade or suppress competition, as required by NARI’s ethical guidelines. This ensures a fair market where innovation and quality thrive. Our commitment to fair competition means that we focus on what we do best—delivering superior remodeling services. By fostering a healthy competitive environment, we can continuously improve and provide you with the best possible results.

Insurance and Licensing

Safety and compliance are non-negotiable aspects of our service. NARI members are required to obtain and retain insurance as mandated by federal, state, and local authorities. We also ensure that all our licensing and registration are up-to-date and comply with all regulatory requirements. This commitment protects you from potential liabilities and ensures that our team is qualified to handle your project. You can rest assured that we are fully insured and licensed, providing an added layer of security for your home remodel project.

Health and Safety Standards

The health and safety of our employees, trade contractors, clients, and the public are paramount. NARI’s code of ethics emphasizes taking appropriate action to preserve these standards throughout every project. We implement rigorous safety protocols to protect everyone involved in the remodeling process. From proper ventilation during painting to secure scaffolding during construction, we ensure that all safety measures are in place. This attention to detail not only safeguards our team but also ensures a safe environment for you and your family.

Choosing a remodeling company is a significant decision that impacts the comfort, safety, and value of your home and family. By working with a NARI member like us, you are choosing a partner committed to upholding the highest standards of honesty, integrity, and responsibility. Our adherence to NARI’s code of ethics ensures that we deliver quality products and services, maintain transparency in our dealings, comply with all legal requirements, handle customer complaints promptly, practice fair competition, and prioritize health and safety. These principles guide every aspect of our work, providing you with the assurance that your home is in the best possible hands.

When you choose Palmer Custom Builders, you are not just hiring a remodeling company—you are partnering with a team dedicated to excellence and ethical practices. Let us help you transform your home with confidence and peace of mind, knowing that we stand by our commitment to integrity and quality every step of the way.

By: Gary Palmer, Licensed NC Residential General Contractor, and Licensed SC Residential Builder.

Need help determining whether a Charlotte home remodel is right for your family?

We are a full-service Design/Build Residential General Contractor. Reach out to us at and we’ll discuss how we can help you plan your dream home and avoid costly mistakes.

By Gary Palmer
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